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Privacy Policy

The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website (the “Site”) and looking at our property services, we want you to trust that the information that you have provided to us is being properly managed and protected.

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Your information may be collected and used by mecca through your use of this Site.  We have prepared this Privacy Policy to explain more about how we collect and manage your information.

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INFORMATION WE COLLECT

In your use of the Site, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system or stay at mecca. Information collected during the course of the reservation and during your stay may include:

  • Your name, email address, home and business address, phone number, nationality and payment card information; and

  • Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests.

 

This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.

 

HOW WE USE THIS INFORMATION

We use the information collected from you primarily to fulfill your reservation. Prior to your stay, this may include sending your information to mecca or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.

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WITH WHOM WE SHARE YOUR INFORMATION 

We may also share your information with third party service providers to provide services in relation to your stay. Aside from the purpose described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

  • when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or hotel property; or

  • when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process.

 

HOW WE SECURE YOUR INFORMATION

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.

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